Troubleshoot and fix missing images

When all or some of your images are no longer visible, you have a permissions problem with those files or folders. You can use the steps below to diagnose and fix permission problems.

Checking for permissions issues

  1. You can test to see if an image has permissions problems or is missing by going to the URL of the image in your browser.
     Example: http://example.com/wp-content/uploads/2017/07/Capture.png
  2. If you get an error trying to get to the image, it is either missing or has incorrect permissions.
  3. Before checking permissions, it's best to verify the file exists first. You can find the URL to an image from within the Media Library.
  4. Connect to your hosting using FTP.
  5. You can browse to the /wp-content folders.
  6. Confirm the permissions are correct for the /wp-content directory.
  7. If the /wp-content folder or the files within do not have read or web visible permissions, they won't be visible and you'll need to update them.

    For Windows accounts, you can only manage folder permissions.

Next Steps:

  • If setting permissions didn't make your images viewable or the image wasn't present in the folder, you should upload the image again and add it back to the page.
  • Proceed to Database find and replace if you have recently changed your domain.

More Info:

More info about WPPS.

¿Este artículo fue útil?
Thanks for your feedback. To speak with a customer service representative, please use the support phone number or chat option above.
¡Nos complace haber ayudado! ¿Hay algo más que podamos hacer por ti?
Lo sentimos. Tell us what was confusing or why the solution didn’t solve your problem.